new Employee Relations Manager

Date Posted: 1 day ago

Job Description

VXI Global Solutions is a leading provider of business process and information technology outsourcing offering comprehensive services to its clients. Our company specializes in contact center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 23,000 people around the world including locations in China and the Philippines. We are seeking a dynamic Employee Relations Manager.

At VXI, we are guided by our Values of Excellence, Integrity, Teamwork, Agility and Inventiveness.

Employee Relations Manager Overview:

The Employee Relations Manager will facilitate and manage employee relations on behalf of the company.

Supervisory Responsibilities: ​

  • Trains and oversees the work of assigned staff.
  • Conducts performance evaluations that are timely and constructive.

Here’s what we’ll need from you:

  • Analyzes information and data necessary to define and discern cost and policy implications of negotiations and disputes. This may include management and union proposals, pay scales and wages, benefits, working conditions, and other mitigating circumstances.
  • Uses surveys, interviews, and other studies to conduct research regarding human resource policies, compensation, and other employment issues. After analyzing the information, makes recommendations on changes.
  • Researches and explains laws and legal affairs concerning employment to managers, supervisors, and employees.
  • Advises and trains managers and supervisors in best employee relations practices and strategies for managing supervisor problems and employee grievances. Develops further training as needed.
  • Represents organization in contract negotiations, meetings, and negotiations with employee and labor organizations.
  • Collaborates with leadership on matters of policy and terms of memoranda of understanding before and throughout negotiation process.
  • Collaborates with legal counsel and departments in the preparation for and participation in negotiation with employee and labor groups.
  • Performs other related duties as assigned.

Required Skills/Abilities:

  • Excellent oral and written communication skills.
  • Thorough understanding of state and federal laws concerning labor relations.
  • Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
  • Thorough understanding of negotiation techniques.
  • Thorough understanding of dispute resolution and compensation administration.
  • Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations.

At VXI, we are guided by our Values of Excellence, Integrity and Teamwork.

Excellence: Be the best in what we do. Provide the best product and the most innovative solutions to our customers. Strive for excellence. Hire and develop the best.Integrity: Say what needs to be said with respect. Tell the truth. Maintain honesty in every partnership. Be prepared for full disclosure. Manage expectations realistically. Practice personal and collective accountability.Teamwork: Agree on a shared vision and work together for a common goal. Treat each co-worker as a customer. Value and recognize diversity. Support and encourage communication. Learn from experiences. Reinforce ideas positively. Challenge each other professionally. Provide structure and leadership. Respect each other. Practice personal and collective accountability.

Education and Experience:

  • Bachelor’s degree in Employee Relations, Human Resources or related field required.
  • Four years of professional human resource administration, including two years in employee relations preferred OR its equivalent through training, education, and other experience.
  • SHRM-CP or SHRM-SCP preferred.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Not included are duties and responsibilities common to all group manager positions including the requirements to attend or conduct staff meetings, prepare status reports, make internal and outside contacts, schedule; promote good housekeeping; enforce safety rules, security regulations, and standards of conduct; carry out equal employment opportunity policies; and to discipline, train, develop, and review the performance of subordinates.
Job Type: Full-time

Job Type: Full-time


  • Dental insurance
  • Health insurance
  • Vision insurance


  • Monday to Friday


  • Bachelor's (Preferred)


  • Human Resources: 4 years (Preferred)


  • Professional In Human Resources (Preferred)

Work Location:

  • Fully Remote

Work Remotely:

  • No

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